Terms and Conditions
Man and a Van Hackney Terms and Conditions
These Terms and Conditions set out the basis on which Man and a Van Hackney provides removal and transport services within Hackney and surrounding areas, as well as to and from other locations in the United Kingdom. By placing a booking, you agree that you have read, understood and accept these Terms and Conditions. Please read them carefully before confirming any service.
Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person or business making the booking for removal or transport services.
We, Us, Our means Man and a Van Hackney, the service provider.
Services means any removal, transport, loading, unloading, packing, or related services we agree to provide.
Goods means the items and personal or business property that are the subject of the Services.
Service Area means locations within Hackney and nearby districts, as well as other destinations within the United Kingdom that we agree to serve.
Scope of Services
We provide man and van services, including but not limited to domestic removals, small office moves, furniture transportation, student moves, and local delivery work. Services are provided subject to availability of vehicles and staff, and subject to these Terms and Conditions.
We do not offer storage services unless expressly agreed in writing. We do not provide specialist removal services for items that require dedicated equipment or certification, such as heavy machinery, pianos requiring specialist lifting, or dangerous goods, unless otherwise agreed.
Booking Process
All bookings must be made directly with us using our approved communication channels. When you contact us, you should provide accurate information about the nature of the move, including the addresses, type and quantity of Goods, access conditions, and any special handling requirements.
A booking is considered provisional until we confirm acceptance. Confirmation may be provided in writing or via other communication methods, and will specify the date, estimated time, vehicle size, number of staff and any agreed additional services.
Any quotation we provide is based on the information you supply at the time of enquiry. If the actual work varies significantly from the details provided, we reserve the right to amend the quotation or charge additional fees.
You are responsible for ensuring that you have the necessary permissions to move the Goods, including landlord approvals, building access and parking arrangements where required.
Quotations and Pricing
Quotations may be provided as fixed price or as an estimate based on hourly rates. The type of quotation will be made clear to you at the time of booking.
Fixed price quotations are based on the assumption that:
The information you provide regarding the volume of Goods, access, and distance is accurate.
There are no additional services required that were not disclosed at the time of quotation.
Access is reasonable and safe at both collection and delivery points.
If any of these assumptions are incorrect, we may charge additional fees reflecting the extra time, distance, or labour required. Hourly rate bookings will be charged from the time our team arrives at the collection address until completion of unloading at the final destination, including any waiting time caused by access issues outside our control.
Payments and Charges
We reserve the right to require a deposit to secure your booking. The amount and due date of any deposit will be communicated to you before you confirm the booking.
Unless otherwise agreed, payment of the full balance is due on completion of the Services on the day of the move. We accept the payment methods that we specify from time to time, which may include cash, card payments or bank transfer.
All prices are provided in pounds sterling and may be subject to applicable taxes where required by law.
If payment is not made when due, we reserve the right to withhold delivery of Goods until payment is received in full, and to charge reasonable late payment and storage fees where appropriate. For business Customers, we may also charge interest on overdue sums at the applicable statutory rate.
Cancellations and Amendments
You may cancel or amend your booking by contacting us as soon as possible. The following cancellation terms will apply unless we have agreed otherwise in writing:
If you cancel more than 72 hours before the scheduled start time, any deposit paid may be refunded or transferred to a new booking, at our discretion.
If you cancel between 24 and 72 hours before the scheduled start time, we may retain all or part of the deposit to cover administration and loss of booking time.
If you cancel less than 24 hours before the scheduled start time, or fail to be present when our team arrives, we may charge up to 100 percent of the quoted price.
If you wish to change the date, time or scope of the Services, we will make reasonable efforts to accommodate your request, subject to availability. Changes may result in revised pricing and additional charges if the work, distance or time required increases.
We reserve the right to cancel or postpone a booking due to events beyond our reasonable control, including severe weather, vehicle breakdown, staff illness, or safety concerns. In such cases we will seek to rearrange the service at the earliest reasonable time, and our liability will be limited to the return of any deposit paid if we are unable to offer a suitable alternative date.
Customer Responsibilities
You are responsible for:
Ensuring that all Goods are properly packed and ready for transport, unless we have agreed to provide packing services.
Providing accurate information about the nature and volume of Goods and access conditions.
Ensuring that Goods are clearly labelled where necessary, particularly items for different rooms or multiple delivery points.
Arranging suitable parking close to the property for our vehicle and obtaining any permits required.
Ensuring that all walkways and access routes are safe, clear and suitable for moving Goods.
Being present or arranging for an authorised representative to be present at both collection and delivery addresses to direct our team and sign any documents.
You must not request our staff to carry out work that is unsafe, illegal, or outside the scope of the agreed Services, such as dismantling items fixed to walls or ceilings, or moving items through clearly unsuitable access points that risk damage.
Items We Do Not Move
Unless we have expressly agreed in advance, we will not move:
Hazardous, explosive, corrosive or flammable substances.
Illegal items or substances, including items that you do not have lawful title to possess or move.
Cash, securities, jewellery, precious metals, valuable collections or irreplaceable documents.
Animals, plants requiring special conditions during transport, or perishable goods.
Any item that may cause damage to our vehicle, staff or other Goods due to its condition, size or nature.
If such items are moved without our knowledge, we will have no liability for loss, damage or consequences arising from their transport, and you will be responsible for any loss or damage caused to our vehicle, equipment or other Goods.
Liability for Loss or Damage
We will take reasonable care when handling and transporting your Goods. However, you accept that minor cosmetic damage may occur, particularly where access is restricted or items are not adequately packed.
Our liability for loss of or damage to Goods arising from our negligence or breach of contract is limited to the reasonable cost of repair or replacement of the affected item, subject to any evidence you provide and the following exclusions:
We are not liable for loss or damage arising from incorrect or inadequate packing by you, including the use of unsuitable boxes or containers.
We are not liable for damage to furniture that is already fragile, poorly constructed, or previously repaired, or that must be moved through tight or unsuitable access.
We are not liable for damage caused by your instructions where you insist that we proceed despite our advice that damage is likely.
We are not liable for loss or damage to items of high value, such as antiques, artwork or specialist equipment, unless you have specifically declared them to us in advance and we have agreed in writing to accept enhanced responsibility.
We are not liable for loss or damage arising from fair wear and tear, atmospheric or climatic conditions, or inherent defects in the Goods.
We are not liable for indirect or consequential losses, including loss of profit, loss of use, or emotional distress arising from loss of or damage to Goods.
Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot legally be limited or excluded.
Claims and Reporting Damage
You must inspect your Goods as soon as reasonably practicable after completion of the Services. Any loss or damage that you believe has occurred during the move must be reported to us as soon as possible, with a clear description and supporting evidence such as photographs.
Failure to report damage within a reasonable period may affect our ability to investigate and may limit our liability. We may, at our discretion, arrange an inspection of the damaged item or request proof of purchase or value to assess an appropriate remedy.
Delays and Access Issues
We will make reasonable efforts to arrive at the agreed time, but any arrival times are estimates and may be affected by traffic, road closures, weather or other factors outside our control. We are not liable for any loss or costs you incur as a result of delays due to such circumstances.
If our team is delayed or prevented from completing the work due to access problems, lack of parking, or your failure to be present, we may charge for waiting time and any additional hours required to complete the move.
Waste and Disposal Regulations
We are not a licensed waste carrier for general rubbish removal unless expressly stated. We will not remove household waste, builder’s rubble, hazardous materials or any items classified as controlled waste, except where this has been pre-agreed and complies with applicable waste and environmental regulations.
Where we agree to dispose of unwanted items, you confirm that you have the right to dispose of them and that they do not constitute hazardous or controlled waste. We will dispose of such items only through lawful methods and at appropriate facilities.
You must not ask us to dump, fly-tip or unlawfully dispose of any items. If you do so, we will refuse the request and may immediately terminate the Services without refund. You will be responsible for any fines, penalties, or legal consequences arising from unlawful disposal of waste that you request or arrange.
Insurance
We maintain appropriate insurance cover for our vehicles and public liability in connection with our Services. Our insurance may not cover all types of Goods or all circumstances of loss or damage, and is subject to policy terms, conditions and exclusions.
You are advised to arrange your own insurance for Goods of high value or for additional peace of mind, especially where you are moving valuable, fragile or irreplaceable items.
Health and Safety
We reserve the right to refuse to move any item or to enter any area that, in our reasonable opinion, presents a health and safety risk to our staff or others. This includes unsafe stairways, unlit areas, structurally unsound floors, or items that are excessively heavy or awkward without proper equipment.
We may also refuse to carry out work where there is evidence of aggressive, abusive or threatening behaviour towards our staff. In such cases we may terminate the Services immediately, and you may be liable for all costs incurred up to that point.
Data Protection and Privacy
We will collect and use your personal information only for the purposes of managing your booking, providing the Services, handling payments, and dealing with any queries or claims. We will take reasonable steps to keep your data secure and to comply with applicable data protection legislation in the United Kingdom.
Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, including any non-contractual disputes or claims, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
General Provisions
If any part of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that part shall be treated as modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.
No failure or delay by us in exercising any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy.
These Terms and Conditions constitute the entire agreement between you and us concerning the provision of our Services and supersede any previous agreements or understandings, whether written or oral.
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us.
